Grievance Redressal Policy

1. Purpose

This policy outlines the process for lodging grievances and ensures effective and timely redressal of issues raised by users, merchants, and stakeholders.

2. Grievance Categories

Users may raise grievances under the following categories:
• Reseller Fraud (Reseller made a commitment but did not deliver services)
• Transaction Failures
• Settlement Delays
• Unauthorized Transactions
• Service Quality Issues
• Compliance & Data Privacy Concerns
• Others (Specify in the grievance description)

3. Grievance Redressal Process

• Grievances can be submitted through the form below.
• Each grievance will be assigned a unique ticket ID.
• Acknowledgement will be sent within 48 hours.
• Resolution will be provided within 7 to 15 business days based on complexity.

4. Grievance Redressal Form

5. Escalation Matrix

If the grievance is not resolved within the stipulated timeframe, it can be escalated to the Grievance Officer:
Name: [Grievance Officer Name]
Email: grievances@kadyanpaygate.com
Phone: +91-XXXXXXXXXX

6. Governing Law & Jurisdiction

This policy is governed by Indian law. All disputes shall be under the jurisdiction of Jaipur, Rajasthan.